Privacy Policy

Effective date: August 2026

Information We Collect

When you call, text, or submit a form on this website, we collect the information you provide: your name, phone number, email address, property address and ZIP code, details about the damage (location, water source, affected area, depth, urgency), photos or video you send or upload, insurance company and claim details, and your preferred contact method. We also record how you found us (advertising campaign, search term, referring site) so we can understand which outreach actually serves customers.

How We Use It

• To respond to your service request and dispatch crews
• To follow up on incomplete requests — if you begin a form and stop, we may contact you using the information already provided
• To communicate with you about assessment, mitigation and reconstruction work
• To document work performed, including for insurance claim purposes
• To meet legal and record-keeping obligations

Texts, Emails and Your Consent

Transactional communications about an active service request (scheduling, dispatch, drying updates) are part of the service you asked for. Promotional marketing texts or emails are sent only if you separately opt in. You can stop texts at any time by replying STOP, and every marketing email includes an unsubscribe link. We honor opt-outs promptly.

Photos and Uploaded Files

Damage photos and videos are used to assess your loss, plan mitigation and support insurance documentation. Access is restricted to the team members handling your job.

What We Don't Do

We do not sell your personal information. We do not share it with third parties except as needed to perform work you requested (for example, coordinating with your insurance carrier at your direction) or as required by law.

Website Analytics

This site may use standard analytics to understand how visitors find and use it. Analytics data is aggregated and does not identify you personally.

Your Choices

You may request access to, correction of, or deletion of your personal information by calling (765) 686-9976.

Changes

If this policy changes, the updated version will be posted on this page with a revised effective date.